I have to say I’m a bit shocked about the news I found on MSNBC this afternoon. I missed part one of the story but part two told me more than I really needed to know.
You walk into Best Buy with a mission to purchase a new laptop to use for work. You pay a little over $1,100 which includes a $300 warranty in case something goes wrong with it. A few months later your on/off switch is broken and you, under warranty, bring it back to Best Buy to have it fixed. From there you spend about 6 months before ever hearing anything truthful about where your laptop’s status lays. Why? Because more than likely an employee of Best Buy has stolen the laptop from a secured back room and after 3 months of emails, phone calls and letters you’re told that it’s lost.
So what do you do? You file a $54 Million Lawsuit with Best Buy in hopes to make up for the fact that not only have you lost thousands of dollars worth of music but you’ve also lost thousands of important photos and did I forget to mention all of your TAX INFORMATION?
They then offer you $2500 to shut up and buy a new laptop. Yea, how well is that going to work out for them? While you may never win the case, you’re still going to fight it for as long as you possibly can.
I think these warantees should be banned as they are just a way of screwing more money out of us
I am not a big fan of Best Buy! When my father went in to buy a computer I went with him to help him out. They tried selling him things he did not need including a $45 USB cable. They shouldn’t be that much!
They also made us stand and wait while they opened the box and they tested the pc. If we did not let them do this and we got home and the oc did not work we could not bring it back.
The whole experience was a time wasting nightmare!
I’ve heard one too many horror stories about warranty issues. That’s crazy though, shouldn’t they have something on camera?
I wonder how this will hold up in court.
Good for her for filing the lawsuit and not backing down. The theft of her laptop AND the fact that Best Buy is trying to BRIBE her is a serious issue, and BB needs to pay for their stupid mistake. You can bet that I won’t be shopping there anytime soon after reading that.
dang thats nuts… i thought BB had a better rep than that! haha, if it were me id probably have taken the $2500 :O
I believe that at some point in time BB was a good company. After something like this, and my own personal experiences with them, I have to say that I’m happy I purchase my computers and electronics from stand-up companies like tigerdirect.com, newegg.com, and even microcenter.com.
That’s crazy!!!What about my code if I’m a programmer.My laptop is a part of my life…Once it had been stolen I had been injured too
That scares me. I got mine from BB and now I don’t think I’ll ever let it break.
i think people is US is manipulating the law so much that it’s hard to survive in the business world
think of McD or MS – how many times were they sued?
I never get the warranties. They are such a big chunk of the purchase price it is rediculous. And they push so hard for you to get the warranty that it turns me off.
I never get the warranties either. If you need a warranty that badly then is it really a new reliable product? Sometimes it makes you want to leave and buy from a different store but then the same thing will just happen there.